DOCUWARE CLOUD THE 3 PILLARS OF SUCCESS
Security
Document Encryption
- Documents are stored in file cabinets according to the Advanced Encryption Standard (AES), the US encryption standard for documents with the highest secret clearance level
- Key length: 256 bits | 4096 bits for symmetric keys
Communication Encryption
- TLS (SSL successor) encryption of data traffic
- Additional security layers and features, e.g., HSTS to protect services against protocol downgrade attacks and cookie hijacking
- HTTPS communication only
Data Separation
Strict separation between:
- Customer data = DocuWare Organizations
- System data = DocuWare System
Administrator Access
- Only via special VPN by trained professionals
- Actions are logged
- No access to customer documents
Data Storage
- Data centers in the EU and in the US: Data does not leave the according region
- Mirroring files with 3 copies on different servers protects from accidental deletion
- All documents are copied once a week to an additional data center in the same region
Security Audit
- Frequent external and internal penetration tests
- Detailed risk reporting and immediate issue resolution on provider side
Scalability
Hosting
- Microsoft Azure platform (ISO 9001:2015; ISO 27017)
- All documents are stored on the Azure Files service
Infrastructure
- State-of-the-art technology based on PAAS solution
- Infrastructure constantly available with industry-standard uptime over 99%
- Multi-tenant architecture
Resources
- Servers adjustable to the performance need
- User number, storage, and workflows adjustable to the organization’s need
Integration
- Flexible data exchange with on-premises or other cloud systems, such as synchronization with affiliates: hybrid cloud and multi-cloud
- Integration with ERP, CRM, HCM and other applications and databases
Availability
Load Balancing
- Distribution of the load across all available servers ensures a consistently high performance level of the system overall
Performing Adjustment
Reacting quickly and dynamically to fluctuating loads by:
- Extending the existing servers
- Adding entire servers
Auditing
- DocuWare organizations can keep constant track of all their internal processes
- Each document access and administrative operation can be audited
Monitoring and System Support
- Automatic monitoring
- Immediate automatic reporting of noticeable incidents
- Constant performance controls
- Regular complete functional tests
- Real-time security analysis of telemetry data
- Immediate action by system support: 24/7 availability
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