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Sharp CE Scanning Error Codes

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Sharp CE Scanning Error Codes


October 26, 2009

The error codes highlighted in red are the most common.  These can be generated when scanning to Sharpdesk, Email, Network Folder, or FTP. Below are the corresponding setup and troubleshooting guides.


Scanning Error Messages

CE-00 AN UNKNOWN COMMUNICATION ERROR HAS OCCURRED - Turn off the power and turn it back on. Consult with your network administrator to make sure that no problems exist on the network or in the server. If the error is not cleared after turning the power off and on, turn off the power and contact your dealer.

CE-01 THE NETWORK CARD IS NOT INSTALLED, OR IS BROKEN

CE-02 THE SPECIFIED MAIL SERVER OR FTP SERVER IS NOT FOUND - Server access denied.  The scanned image was not sent because a connection to the server could not be established.  Make sure that the SMTP server settings, FTP server settings, or Network Folder settings in the Web page are correct.  See the corresponding guide below to determine and solve the problem.

CE-03 THE SPECIFIED SERVER SUSPENDS RESPONSE DURING THE TRANSMISSION OF IMAGES - The scanned image was not sent because the server was busy or there was too much traffic. Wait briefly and then try again.

CE-04 THE ENTERED ACCOUNT NAME OF THE FTP SERVER OR THE PASSWORD FOR AUTHENTICATION IS INVALID -  Server access denied. The scanned image was not sent because a connection to the server could not be established. Make sure that the SMTP server settings, FTP server settings, or Network Folder settings in the Web page are correct. See the corresponding guide below to determine and solve the problem.

CE-05 THE ENTERED DIRECTORY OF THE FTP SERVER IS INVALID - The scanned image was not sent because the directory of the destination FTP server was not correct. Make sure that the correct FTP server information is configured in the Web page.

CE-06 THE SPECIFIED MAIL SERVER (POP3) IS NOT FOUND

CE-07 THE ENTERED ACCOUNT NAME OF THE POP3 SERVER OR THE PASSWORD FOR AUTHENTICATION IS INVALID

CE-08 THE SPECIFIED MAIL SERVER (POP3) SUSPENDS RESPONSE

CE-09 THE SIZE OF THE SCANNED IMAGE FILE EXCEEDS THE UPPER LIMIT - The size of the scanned image file exceeds the upper limit set in "Maximum Size of File" in the Web page. Reduce the number of original pages scanned into the file, or change the upper limit set in "Maximum Size of File".

CE-12 THE MAXIMUM NUMBER OF DESTINATIONS THAT CAN BE SEARCHED HAS BEEN EXCEEDED - Increase the number of search characters to narrow the range of the LDAP search.

MEMORY FULL - The memory became full during scanning. Scan less pages, lower the resolution, or change the color mode so that the file size is smaller, and try scanning again.

SELECTED SERVER NOT FOUND - See the appropriate guide below (i.e., Sharpdesk Troubleshooting guide, Troubleshooting Scan to Email, Troubleshooting Scan to Network Folder, FTP scan guides). This generally means the IP address of the Workstation or DNS server has changed.  You will need to login to the web interface of your Sharp to change the corresponding settings.

 

Setup and Troubleshooting guides:


Sharpdesk (Scan to Desktop):

Sharpdesk Troubleshooting Guide

Sharpdesk Installation Problems

Network Scanner Tool fails to detect copier

Installing & Configuring Sharpdesk 3.3 

Sharpdesk 3.2 Installation Guide

Sharpdesk User's Guide


Scan to Email:

Setting Up Scan to Email (Newer Web Interface)

Troubleshooting Scan to Email (SMTP) 

Testing your SMTP server for Open Relay (No Authentication Required)

Adding Email Destinations (Newer Models)

Adding Email Destinations (Older Models)

SMTP Relaying (for imagers that do not support authentication)

How to troubleshoot mail relay issues in Exchange Server 2003 and in Exchange 2000 Server 

Configuring Exchange 2007 to Send E-mail to External domains


Scan to Network Folder:



Scan to FTP:

Setting Up Scan to FTP on Windows (Newer Web Interface)

Setting Up Scan to FTP on Windows (Older Web Interface)

Setting Up Scan to FTP on Macintosh (Newer Web Interface)


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Details
Last Modified:2/15/2011
Last Modified By: Rob Bussell
Type: FAQ
Level: Intermediate
Rated 4 stars based on 7 votes.
Article has been viewed 18,608 times.
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