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Printer will not print from tray selected or load paper or paper...

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Printer will not print from tray selected or load paper or paper empty message appears


August 14, 2009


Symptom: The display panel of the Sharp shows a "load paper" or "Paper Empty" message or the Sharp pulls paper from the wrong tray.

Cause:  The default settings of the program being used to print are overriding the printer driver default settings. 

Solution 1 - From the computer:  Change the tray or size of paper in the default settings section of the program.  Click here: "Load Paper" Guide for an example on how to correct this issue from Microsoft Word.

To correct this issue from the following programs:

PDF - File > Print Setup > Paper Size (change to correct size).
OpenOffice - Format > Page (change to correct size).
Outlook - File > Page Setup > Table Style (or Memo Style) > Paper (change to correct size).

Solution 2 - at the copier (see image below):   Press the Job Status button > Select the Print Job tab on the touch panel > Touch the job for which "Paper Empty" appeared > Touch the Paper Select button > Touch the button of the tray that has the paper you wish to use (Printing will begin).
Note:  If you changed to a different paper size, printing may not take place correctly; for example part of the text or image may run off the paper.



Note: To confirm that the "paper empty" message on the copier is not being generated by a previous user trying to print their job (at the copier: Job Status > Print > User's jobs will be displayed).



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Details
Last Modified:1/10/2012
Last Modified By: Rob Bussell
Type: FAQ
Level: Beginner
Rated 3 stars based on 2 votes.
Article has been viewed 1,601 times.
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